Our policy is 14 days. Unfortunately, we CAN NOT offer you a refund or exchange if 14 days have gone by since you received your item.
To be eligible for a return, your item must be unused and in the same condition that you received it avid with the original packaging.
To complete your return, we require your proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition; is damaged upon arrival or missing parts for reasons not due to our error.
To return your product, you should mail your product to:
503 NE 189th Street. Miami, FL 33179
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. As there is always room for error, we don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds or credits may take to 5 business to reflect on your account.
Late or Missing Refunds (if applicable)
If after 5 business days a refund is not posted, contact your credit card company and bank to VERIFY if the refund was issued and just been posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Lost or Stolen Packages
The Super Clean Hand Brand is not held responsible for ANY lost or stolen packages. We understand how frustrating it can be to not receive your order. Once your product has shipped, we have NO control over the carrier to ensure you receive your package. Please contact the carrier that was used to ship your order to file a claim.
If you need assistance on filing a claim, please contact us at email@example.com
Sale Items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:503 NE 189th Street. Miami, FL 33179.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We usually process and ship orders within 1 to 3 business days from Miami, Florida. Depending on stock and availability, processing times may vary. We do not ship on weekends and U.S. federal holidays. Orders are shipped via USPS or FedEx 1 day priority. If you order more than one item, they may come in more than one package.
It is the customers responsibility to make sure the address information provided is accurate, including city, state and zip code to prevent any error or delays in shipping. Customers shipping address cannot be changed once the order has been shipped out. It is the customers responsibility to review their shipping information before order submission. Failure to provide accurate shipping information may result in a delay and additional shipping costs.
No shipping cost will be refunded for any reason. You will receive an email with the tracking information once the order has been shipped.
DOMESTIC - YOU HAVE 14 DAYS FROM THE DAY YOU RECEIVED TRACKING INFORMATION TO CONTACT THE SUPER CLEAN HAND BRAND IF YOU NEVER RECEIVE YOUR PACKAGE. THE SUPER CLEAN HAND BRAND WILL NOT BE ABLE TO ASSIST YOU AFTER 14 DAYS.